Off
exclamation-mark-icon

Important Information - Coronavirus (COVID-19) update

In response to the ongoing Coronavirus situation, to help keep our colleagues and their families safe we have made the decision to close our offices until further notice.

We already have many of our colleagues working from home with systems and procedures in place to ensure your data remains secure. We are continuing to expand the number of home workers, however closing our offices will severely impact our ability to take calls.

To help us help those who need us most right now, please don't call us unless it is absolutely necessary.

So we can prioritise our existing customer queries during this difficult time, you’ll only be able to buy a new policy from us online.

My Account continues to be available to you 24/7 and we’re constantly updating our FAQs and Chatbot with the latest information. For urgent support, our Live Chat team will get to you as soon as they can (Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 9am-2pm).

Need to renew?
•      If you’re on automatic renewal and your cover still meets your needs, you don’t need to contact us, we’ll take your updated payments on the usual date
•      If you’re not on automatic renewal and need to pay, click on the ''Need help?'' icon where our Live Chat team will get to you as soon as they can for urgent queries and to take your payment

Need to make a claim?
Simply click on the ‘Make a claim’ button in
My Account to give us details of your claim and we will contact you as soon as possible You can log in to My Account for a range of other services including making changes to your car policy.

You can also check out our FAQs for any questions related directly to Coronavirus.

 
Off

Home insurance

50% of new Sheilas paid just £196 (January - June 2019)

You can add FREE for the first year when you buy combined Buildings and Contents Insurance:

✔ FREE Family Legal Protection
✔ FREE Home Emergency Cover

What's covered?

Off
Buildings

 

Building Insurance

What does this cover give me?
  • Alternative accommodation – up to £75000
  • Sum insured for buildings – unlimited
  • Cover for locks and keys – up to £1000
  • Property owners liability cover – Up to £2 million as standard

Did you know, you can...

  • Add Accidental Damage cover for a small price giving you extra protection from those unexpected moments
  • Buy buildings and contents cover together for a discount
 

Find out more about building insurance

The current limits on what we pay can be found here

Contents

 

Contents Insurance

How do you protect my most prized possessions?
  • New items for old – we will replace your stolen or damaged contents with new ones
  • Garden contents – up to £2,000
  • Personal money – up to £750
  • Student cover – up to £5,000
  • Special Events cover – up to an extra 15% of the contents sum insured*
  • Home office equipment – up to £10,000

These limits are included in and not additional to your sum insured.
*Four weeks before and after a special event, such as a religious festival.

Did you know, you can...

  • Get up to 5 years No Claim Discount if you are claim free for five years
  • Add Accidental Damage cover for a small price to protect you from those unexpected moments
  • Buy buildings and contents cover together for a discount
 

Find out more about contents insurance

The current limits on what we pay can be found here

Need help with calculating your home’s content value? Our handy home insurance checklist can help you.

Customer Service opening hours:

Mon – Fri: 8am – 8pm

Sat: 9am – 5pm

Sun: 9am – 2pm

You can add on for free...

Family Legal Protection – FREE for the first year, when you buy combined Buildings and Contents Insurance

  • Access to expert lawyers with up to £50,000 legal costs covered for you and your family
  • No Claim Discount not affected

 

Home Emergency Cover – FREE for the first year, when you buy combined Buildings and Contents Insurance

  • Just one call and Sheilas’ Wheels will send a contractor to visit your home and carry out emergency repairs. Call-out charge, labour cost, parts and materials to a limit of £500 (including VAT) are covered. Always handy, especially for when the boiler breaks down.

 

Handy Optional Extras!

Off
Perosnal Possessions

 

Personal possessions cover away from the home

For a small price you are covered for accidental loss, damage and theft of your personal possessions while they are temporarily removed from your home anywhere in the United Kingdom and for up to 60 consecutive days anywhere in the rest of the world.

Find out more about our Personal Possessions Insurance.

Off
Pest Cover

 

Pest Cover

Spend a little extra to avoid ringing around – you can claim for the call out charge and the professional extermination or control of wasps, hornets nests, rats, mice or grey squirrels subject to an overall limit of £150 (including VAT per claim).

For the treatment of bed bugs this cover will pay the contractors charges subject to a maximum of three treatments / extermination and an overall limit of £200 (inc. VAT) of bed bugs in one infested area in the event of an emergency.

Find out more about our Pest Insurance.

Off
Travel

 

Annual Travel Insurance

With our annual travel insurance you get cover for an unlimited number of worldwide trips per year, subject to a maximum duration of 45 days per trip.

More info

When you spend a little more, you can add Annual Travel Insurance (Home optional extra) to provide two adults and up to six of their children (including foster children, adopted children and grandchildren), with worldwide cover for unlimited trips subject to a maximum duration of 45 days per trip.

Winter Sports

You can also add cover for winter sports.

On

Make a claim

Supporting you when you need us most

 

Policy booklet

Check the policy booklet to find out what's covered by our Defaqto 5 Star rated insurance

Home Insurance Hub

Learn more about our insurance, our level of cover or available add-ons and how they can suit you.