sheilas-chatbotOur Chatbot is available 24/7 and you can find this in the bottom right hand corner of the screen. Click the pink button to start a chat or to be transferred to a Live Chat Specialist within our operating hours.


call-in-an-emergencyIf you need to reach us in an emergency, click here for Breakdown, Home and Travel emergency numbers. 


Please note that our call centres will be operating at amended opening hours on the following dates for training.


Emergency and Claims phone lines will remain unaffected.

Our Chatbot and FAQs are available 24/7.

Friday 26th May Monday 29th May

Phones: 8am - 5pm

Live Chat: closed

Phones: closed

Live Chat: 8am - 5pm


Normal opening hours will resume from Tuesday 30th May.




Have you got a question? Click here to use our FAQs page


If you prefer to call us...

For car insurance queries, contact us on 0345 045 2000; for home insurance queries, contact us on 0345 045 9000; and for travel queries, contact us on 0345 600 3950. You can also view a full list of our contact numbers for different queries below. 

If you have a hearing or speech impairment, you can also contact us by specialised text phone. Simply add the prefix 18001 to any of our telephone numbers to use the Text Relay service.


Customer Support Hub – for our latest guidance and support, including information on our Covid-19 initiatives, please visit our dedicated Hub