Telephone numbers for further assistance
Feel free to give us a call on the numbers below if we haven't been able to answer your question, or help you in 'My Account'.
Useful Telephone Numbers
OffIf you have a hearing or speech impairment, you can also contact us by specialised text phone. Simply add the prefix 18001 to any of our telephone numbers to use the Text Relay service.
Car insurance telephone numbers
| Customer Service | 0345 045 2000 | Mon - Fri Sat Sun |
8am - 8pm 9am - 5pm 9am - 2pm |
| Quotes and sales | 0345 045 2000 | Mon - Fri Sat Sun |
8am - 8pm 9am - 5pm 9am - 2pm |
| Multicar sales | 0800 917 4651 | Mon - Fri Sat Sun |
8am - 8pm 9am - 5pm 9am - 2pm |
| Claims | 0345 604 3570 | Mon - Fri Sat Sun |
8am - 8pm 9am - 5pm Closed |
| (if calling from abroad) | +44 141 221 5777 | Mon - Fri Sat Sun |
8am - 8pm 9am - 5pm Closed |
| Claims fax number | 0161 830 8084 | ||
| Renewal hotline | 0345 604 3553 | Mon - Fri Sat Sun |
8am - 8pm 9am - 5pm 9am - 2pm |
| Payment queries | 0345 045 2000 | Mon - Fri Sat Sun |
8am - 8pm 9am - 5pm 9am - 2pm |
| 24-hour accident recovery | 0345 604 3570 | 7 days a week | 24 hrs |
| 24-hour windscreen repair helpline | 0800 085 8459 | 7 days a week | 24 hrs |
| Motoring Legal Protection | 0345 603 7872 | ||
| 24-hour motoring legal advice helpline | 0345 850 9596 | 7 days a week | 24 hrs |
| 24-hour breakdown assistance | 0800 085 6840 | 7 days a week | 24 hrs |
| (European emergency) | +44 141 243 2897 |
Home insurance telephone numbers
| Customer Service | Mon – Fri Sat Sun |
8am – 8pm 9am – 5pm 9am – 2pm |
0345 045 9000 |
| Quotes and sales | Mon – Fri Sat Sun |
8am – 8pm 9am – 5pm 9am – 2pm |
0345 045 9000 |
| Renewal hotline | Mon – Fri Sat Sun |
8am – 8pm 9am – 5pm 9am – 2pm |
0345 045 9000 |
| Payment queries | Mon – Fri Sat Sun |
8am – 8pm 9am – 5pm 9am – 2pm |
0345 045 9000 |
| Claim line | Mon – Fri Sat Sun |
8am – 8pm 9am – 5pm 9am – 2pm |
0345 604 4215 |
| Out of hours claim notification line | 7 days a week | 24 hrs | 0345 604 4215 |
| 24-hour legal advice | 7 days a week | 24 hrs | 0345 604 4225 |
| 24-hour pest cover | 7 days a week | 24 hrs | 0345 604 4227 |
| 24-hour family legal protection | 7 days a week | 24 hrs | 0345 604 4225 |
| 24-hour home emergency | 7 days a week | 24 hrs | 0345 604 4226 |
| 24-hour annual travel insurance Medical Emergency |
7 days a week | 24 hrs | +44 (0) 208 603 9582 |
| All other annual travel claims line | Mon – Fri | 8am – 6pm | 0345 606 1890 |
Travel insurance telephone numbers
Quotes and Sales |
Mon – Fri | 9am – 5pm |
0345 604 3562 |
|
Claims - On travel policies connected to Sheilas' Wheels home insurance or on separate travel policies bought/renewed before 10th December 2019 |
Mon – Fri | 8am – 6pm |
0345 606 1890 |
|
Claims - On policies bought/renewed on or after 10th December 2019 which are not connected to your Sheilas' Wheels home insurance |
Mon – Fri | 8am – 6pm |
0203 926 0273 |
| Renewal hotline | Mon – Fri | 9am – 5pm |
0345 604 3563 |
| Customer Service | Mon – Fri | 9am – 5pm |
0345 604 3563 |
|
Legal advice For travel policies connected to esure home insurance or on separate travel policies bought before 10th December 2019 For policies bought on or after 10th December 2019 which are not connected to your esure home insurance |
Mon - Fri | 8.30am - 7pm |
+44 (0)20 8603 9804 +44 (0)345 241 1875 |
|
24-hour emergency assistance
For travel policies connected to esure home insurance or on separate travel policies bought before 10th December 2019 For policies bought on or after 10th December 2019 which are not connected to your esure home insurance |
7 days a week | 24 hrs |
+44 (0)20 8603 9961 +44 (0)203 926 0274 |
Prefer to e-mail us?
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Proof of No Claim Discount
We now accept Proof of No Claim Discount by email. If you'd like to send us your Proof of No Claim Discount, please email [email protected], providing your name, address, date of birth and policy number. If you've any questions about providing proof of your No Claim Discount, you can click here.
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Website Feedback
We're always interested in your opinions about our website, please use our website feedback form to send us suggestions for improvement. PLEASE NOTE: Any quote or policy related questions won't be answered via this form. Instead, please contact our Customer Service department on the relevant phone number or email address shown above, or take a look at our frequently asked questions.
Please note that we cannot accept any responsibility for data lost or intercepted in transit.
Customer Service addresses
Off
Customer Service addresses
For car and home insurance policies
esure
The Equinox
19 Cadogan Street
Glasgow G2 6QQ
For travel insurance policies
Sheilas' Wheels Travel Insurance
52/54 Alexandra Street
Southend-on-Sea
SS1 1BJ
Complaints Information
If you feel that esure have not provided the customer service you had expected, please visit the complaints management page, where we can put you in touch with the relevant people.