Complaints statistics

At esure Insurance Limited we want all our customers to have a good experience when using our service so we do all we can to make the journey as smooth as possible for you.

We recognise that despite our best efforts there are times when things do go wrong. In these cases, we are committed to offering you a fair and timely review of your complaint, with a view to getting things back on track for you.

The table below provides some information on the complaint volumes esure Insurance has received. The ‘Insurance and pure protection’ details refer to complaints received between 1st July 2025 and 31st December 2025. The ‘Claims Management’ details refer to complaints received between 1st January 2025 and 31st December 2025.

esure Insurance Limited, part of the esure Group, incorporates the following brands: esure, Sheilas’ Wheels, and First Alternative, along with their associated products, esure Motor, esure Flex, esure Multicar, esure Home, Sheilas’ Wheels Motor, Sheilas’ Wheels Essentials, Sheilas’ Wheels Multicar, Sheilas’ Wheels Home and First Alternative Motor.