Coronavirus (COVID-19) Car insurance FAQs
I haven’t been using my car much during lockdown. Can I get a refund for this?If your mileage has gone down significantly during the lockdown period, you may be eligible for a partial refund on your cover and optional extras which can be from the 1 April 2020 to 1 July 2020. To see if you are eligible just contact us by completing this form, select ‘Other Query’ in the drop down box at the start of the form, and state the length of time you feel your mileage has been reduced over this period in the 'Your question/request' section. We will respond to you within 14 working days with the outcome.
What are you doing for NHS and Emergency Services workers?To help keep our NHS and Emergency Service workers moving, we’re providing a replacement car until your claim has been settled, not only while yours is being repaired but now also if it’s written off or stolen. We’ll also contact you once your claim has been settled to discuss any ongoing requirement. Plus, we’re providing you with free breakdown cover should you breakdown during this period
What type of breakdown cover are you offering as part of the current offer to NHS and Emergency Service workers?As an NHS or Emergency Service worker you will be covered, during this period, if you breakdown at the roadside or at home. Just call 0800 085 6840
Do NHS and Emergency Service workers need to provide ID when they require breakdown?You will need to provide your NHS/ Emergency Service ID to the RAC control engineer when requesting recovery for your car.
How long are these measures in place for?Our replacement car and free breakdown services for NHS and Emergency Service workers will initially be in place while this phase of lock down continues. We will continue to review this based on the ongoing Coronavirus situation.
I’m having trouble financially as a result of Coronavirus. Is there anything you can do to help me?If you’re having financial problems as a result of Coronavirus, we want to help. Please give us a call and we can discuss your situation and look to find a solution that fits your individual needs.
I am not using my car as a result of Coronavirus, can I suspend my cover?If you are not using your car during this period you have the option, if you have not had a fault claim in this policy year, to suspend your cover. To be able to suspend your cover you will need to register your car as off the road with the DVLA - Statutory Off Road Notification (SORN) for a minimum of 30 days and maximum up until your next renewal date (however you will need to contact us every 30 days to advise if suspension will continue). You have the option to suspend your cover completely or you can choose to keep your car protected against fire and theft. While your policy has been suspended you will not be insured to drive your car.
Depending on your payment method, monthly payments can be immediately amended, and if you pay annually we will arrange a refund for the difference in premium. These options and full terms and conditions can be discussed when you call us.