Travel Insurance privacy and security
If you apply for Sheilas' Wheels Travel Insurance, your details will be passed to FirstAssist Insurance Services Limited to enable them to provide this product.
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Fraud prevention and detection
To keep our premiums as low as possible, we participate in a number of insurance industry initiatives to prevent and detect crime. As a valued customer, we think you'll appreciate the steps we're taking to provide the best insurance cover.
To prevent and detect fraud we may at any time:
- share information about you, anyone insured on your policy and your claims with other organisations and public bodies including the police
- check and/or file your details and the details of anyone insured on your policy with fraud prevention agencies and databases, and if you give false or inaccurate information and we identify fraud, we will record this. We and other organisations may also use and search these agencies and databases from the UK and other countries to:
- help make decisions about the provision and administration of insurance, credit and related services for you and members of your household;
- trace debtors or beneficiaries, recover debt, prevent fraud, and to manage your accounts or insurance policies;
- check your identity and the identity of anyone insured on your policy to prevent money laundering, unless you furnish us with other satisfactory proof of identity; or
- undertake credit searches and additional fraud searches.
If you would to like receive further details of the databases we access or contribute to, please write to Sheilas' Wheels Travel Insurance, PO Box 500, 1 Drake Circus, Plymouth, PL1 1XB.
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Information on products and services
We, and our agents worldwide, will hold and use the information you have given us to provide the insurance services you asked for and for statistical analysis. Your information will always be protected by strict security and will only be used by our agents in accordance with our instructions. We and other carefully selected third parties may keep you informed by post, email, phone or SMS of current and new products and services which could be of interest to you and for market research purposes, unless you have chosen not to receive such communications. If you prefer not to receive such communications, and you have not previously told us, please write to the Data Protection Officer, esure, The Observatory, Reigate, Surrey RH2 0SG or email us at DPO@esure.com. Please include your full name, address, date of birth and policy number if applicable. If you choose to contact us by email, please note that we are unable to accept any liability for data which is lost/abused in transit to us.
You have the right to ask us for a copy of the information we hold about you in our records. You will need to pay a small fee. You have the right to ask us to correct any inaccuracies in your information.
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Regulatory status
Sheilas' Wheels Travel Insurance is arranged and administered by FirstAssist Insurance Services Limited, registered at Marshall's Court, Marshall's Road, Sutton, Surrey, SM1 4DU. FirstAssist Insurance Services Limited is authorised and regulated by the Financial Services Authority, number 310671.
Sheilas' Wheels is a trading name of esure Services Limited, which acts as an introducer to FirstAssist Insurance Services Limited. esure Services Limited is registered at The Observatory, Reigate, Surrey, RH2 0SG and is authorised and regulated by the Financial Services Authority, number 312063. esure Services Limited and FirstAssist Insurance Services Limited are not members of the same group.
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Compensation arrangements
Your policy is underwritten by Great Lakes Reinsurance (UK) PLC who is covered by the Financial Services Compensation Scheme (FSCS). In the unlikely event that any firm providing insurance goes out of business or into liquidation, you may be entitled to compensation from the scheme. Generally the FSCS may arrange to transfer a policy to another insurer, provide a new policy or, if these actions are not possible, provide compensation. Further information about compensation scheme arrangements is available from the FSCS at 7th Floor Lloyds Chambers, Portsoken Street, London, E1 8BN. Tel: 020 7892 7300 or www.fscs.org.uk
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Telephone calls
Calls may be monitored and recorded.
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Security
We believe that security is of the utmost importance to our customers, and we have what we believe are the most secure systems on the market.
We use the latest encryption technology, SSL or Secure Socket Layer, which protects your payment details and all your personal information. To verify the site security, click on the padlock shown on the bottom right of the screen during the quotation process. This is proof of our commitment to ensuring your security.
If you pay for your policy by credit card (but not by debit card), then you will also have the additional protection of the Consumer Credit Act. Your maximum liability on your credit card is £50 in the event that it's lost or stolen or used fraudulently and your liability stops as soon as you notify the credit card company that the card has been lost or stolen or used fraudulently.
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How do we use cookies?
Please click on the following link How do we use cookies to view all information regarding cookies and how we use them on our websites.
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How to opt out of receiving marketing messages
If you want to opt out of receiving marketing messages please email DPO@sheilaswheels.com or write to the Data Protection Officer. esure, The Observatory, Reigate RH2 0SG who will ensure that your information is not used for these purposes. Please include your full name, address, date of birth and policy number (if you have one). If you choose to contact us by e-mail, please note we are unable to accept any liability for data which is lost/abused in transit to us.
