Legal webpage

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  1. Conditions of use

    Please read the following information carefully as it shall govern your use of these web pages.

    By using this site you hereby agree to these conditions of use in force at the time.

    If you apply for any product or service detailed on the site, these Conditions of Use should be read in conjunction with any additional terms and conditions relating to that product or service and, in the event of any contradiction between these Conditions of use and the specific product of service terms and conditions, the latter shall prevail.

    The information and descriptions on the site do not necessarily represent complete descriptions of all terms, conditions and exclusions and the precise cover provided (as applicable) shall be included in the schedule of cover, policy documents and/or conditions of purchase issued to you.

    For more information on the specific terms and conditions of use applying to each product, and information on data protection including the use of your personal information, please click below:

    Sheilas’ Wheels Car Insurance

    Sheilas’ Wheels Home Insurance

    Sheilas’ Wheels Travel Insurance

    1. Definitions
      On this site "esure" and "we" mean: the members of the esure Group of companies. "You" and "my" means the user of this site.

    2. This site is for private individuals only
      The information on this site is directed at residents of England, Scotland, Wales and the Isle of Man only. Unfortunately we are unable to insure cars and homes in Northern Ireland and the Channel Islands. The services described in this site are available to private individuals for their use only. You are not permitted to use this site or to copy any material from the site for any commercial purpose.We explain how we use the information you give to us in Privacy and Security. That section forms part of these terms and conditions.
      The terms and conditions that apply to Sheilas' Wheels insurance policies are set out in the policy.
      You must ensure that the details you give to us while using this site are correct.

    3. Printing, copying and saving
      You may copy for your own personal use any part of the site but otherwise you aren't allowed to copy parts or all of this site (either on paper or by copying to disk). If you want to retrieve a quote and, for your quote to remain valid for 30 days, then you must save it.

    4. Our Intellectual property rights
      The owner of this site is esure Services Limited. The copyright and other Intellectual Property Rights in this site are owned by esure Services Limited or by third parties that have given us permission to use them. You acknowledge that damages may not be an adequate remedy for any infringement of our Intellectual Property Rights and that we shall be entitled to the remedies of injunction, specific performance and other equitable relief for any threatened or actual breach of our Intellectual Property Rights by you and that no proof of special damages shall be necessary for the enforcement of these rights.

    5. Availability and content of this site
      Whilst we take care to ensure that the information contained in this website is accurate and up-to-date, Sheilas' Wheels gives you no promises, representations or warranties about the accuracy, completeness, reliability or suitability of any information on the site.
      We'll change the site content from time to time. If we do this, then your continued use of the site will be deemed to be acceptance of the change. However, we won't change the terms and conditions that apply to your policy during the term of your policy and we'll tell you before you renew your policy if any of the policy terms and conditions have changed.
      You acknowledge that there are technical limitations which affect the performance and availability of the site and that conditions affecting transmission and communication links are mainly outside our control.
      Sometimes this site will be temporarily unavailable because we are carrying out maintenance or updates. At these times, you can contact us by telephone on:
      Car Insurance 0845 604 3550
      Home Insurance 0845 604 3552
      Travel Insurance 0845 604 3562
      Subject to contact centre hours.

    6. Links and third party information
      This site contains links to sites operated by persons and/or companies outside Sheilas' Wheels. We provide these links for your assistance and information. We're not responsible for the availability or content of these third party sites and we're not responsible for any of the goods or services available from these sites.
      This site may contain stories provided by the Press Association and marked ©PA Business 2008 and Copyright © Press Association 2009 ("the PA Material"). The PA Material may only be used for your personal use and the distribution or commercial exploitation of the PA Material is prohibited. Use of the PA Material is at your sole risk and neither esure nor the Press Association gives any warranty as to the accuracy of the PA Material.

    7. Quotations and premiums
      The quotations provided on this site are intended as an indication only of the likely premium based on the information you provide. They're not binding quotations. If you decide you want to buy a Sheilas' Wheels policy, then we'll ask you to confirm the information you've provided. If you fail to disclose any relevant information, or provide any inaccurate information, this may invalidate your insurance policy. If you provide us with information about other people, then it is your responsibility to check that the information you provide is accurate and that the other people have given you permission to give their information to us.
      New policyholders may be entitled to a discount off the normal premium when they buy online. This discount cannot be used in conjunction with any other discounts.
      When you complete the Payment Details section of the site, we'll treat this as your proposal of insurance. You're not insured until you receive confirmation from us that we've accepted your payment and proposal.
      The decision whether to offer you insurance from Sheilas' Wheels is at our discretion.
      When you take out insurance with Sheilas' Wheels we'll post you your schedule, policy booklet and, for motor insurance, your Certificate of Insurance. You should keep a copy of all information submitted to and/or received from us for your own records.

    8. Jurisdiction
      If you live in England or Wales, the courts of England and Wales will have exclusive jurisdiction to adjudicate on any dispute between us. If you live in Scotland, the courts of Scotland will have exclusive jurisdiction to adjudicate on any dispute between us.

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  2. Compensation arrangements

    esure Services Limited (t/a Sheilas’ Wheels), esure Insurance Limited, AXA Insurance PLC, Brit Insurance Limited, UK Insurance Limited, DAS Legal Expenses Insurance Company, and Great Lakes Reinsurance (UK) PLC are all covered by the Financial Services Compensation Scheme (FSCS). In the unlikely event that any firm providing insurance goes out of business or into liquidation, you may be entitled to compensation from the scheme.

    Generally the FSCS may arrange to transfer a policy to another insurer, provide a new policy or, if these actions are not possible, provide compensation. Further information about compensation scheme arrangements is available from the FSCS at 7th Floor Lloyds Chambers, Portsoken Street, London, E1 8BN. Tel: 020 7892 7300 or www.fscs.org.uk

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  3. Companies operating on this site

    This site is owned and operated by esure Services Limited (t/a Sheilas’ Wheels) registered in England and Wales number 2135610 whose registered office is at:
    The Observatory
    Reigate
    Surrey
    RH2 0SG
    Authorised & Regulated by the Financial Services Authority number 312063

    Sheilas’ Wheels Car Insurance is arranged and administered by esure Services Limited and underwritten by esure Insurance Limited registered in England and Wales number 3885534 whose registered office is at:
    The Observatory
    Reigate
    Surrey
    RH2 0SG
    Authorised & Regulated by the Financial Services Authority number 203350

    Green Flag Breakdown cover is underwritten and administered by UK Insurance Limited registered in England and Wales number 01179980 whose registered office is at:
    The Wharf
    Neville Street
    Leeds
    LS1 4AZ
    Authorised and Regulated by the Financial Services Authority number 202810

    Sheilas’ Wheels Home Insurance is arranged and administered by esure Services Limited and underwritten by esure Insurance Limited registered in England and Wales number 3885534 whose registered office is at:
    The Observatory
    Reigate
    Surrey
    RH2 0SG
    Authorised & Regulated by the Financial Services Authority number 203350

    Family Legal Protection and Home Emergency and Pest Cover is underwritten and administered by DAS Legal Expenses Insurance Company registered in England and Wales number 00103274 whose registered office is at:
    DAS House
    Quayside
    Temple Bath
    Bristol
    BS1 6NH
    Authorised and regulated by the Financial Services Authority number 202106

    Pest cover is arranged and administered by Capita Commercial Services Limited and  underwritten by BRIT Insurance Limited registered in England and Wales number 02763688 whose registered office is at:
    55 Bishopsgate
    London
    EC2N 3AS
    Authorised & Regulated by the Financial Services Authority, number 202890

    Sheilas’ Wheels Travel Insurance is arranged and administered by FirstAssist Insurance Services Limited registered in England and Wales number 04617110 whose registered office is at:
    Marshall's Court
    Marshall's Road
    Sutton
    Surrey SM1 4DU
    Authorised & Regulated by the Financial Services Authority number 310671
    Sheilas' Wheels is a trading name of esure Services Limited which acts as an introducer to FirstAssist Insurance Services Limited. esure Services Limited and FirstAssist Insurance Services Limited are not members of the same group.

    Sheilas’ Wheels Travel Insurance is underwritten by Great Lakes Reinsurance (UK) PLC registered in England and Wales number 02189462 whose registered office is at:
    Plantation Place
    30 Fenchurch Street
    London EC3M 3AJ
    Authorised & Regulated by the Financial Services Authority number 202715

    The name, address and regulatory status of all the above companies can be checked by visiting the FSA website or by calling the FSA on 0845 606 1234.

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  4. The esure Group of companies

    The esure Group of companies is formed by subsidiaries of esure Group plc, which at the moment include:

    esure Group plc
    esure Finance Limited
    esure Holdings Limited 
    esure Services Limited
    esure Insurance Limited 
    esure broker limited

    Those companies use the following trading names:

    esure 
    Sheilas’ Wheels
    esure broker 
    Sheilas’ Wheels Broker
    Sheilas’ Wheels Broker Model Driver
    First Alternative 

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