Contact Us
Have you looked at our FAQs to see if your question has already been answered?
All lines are open Mon - Fri 8am - 8pm and Sat 9am - 5pm. 24-hour lines are open 7 days a week.
Web telephone number:
For all web queries: 0845 604 3552
Car insurance telephone numbers:
| Quotes and sales: | 0800 085 6910 |
| Payment queries: | 0845 604 3550 |
| Personal claims: | 0845 604 3570 |
| (if calling from abroad) | +44 161 862 2890 |
| Personal claims fax number | |
| Renewal hotline: | 0845 604 3553 |
| Customer service: | 0845 604 3550 |
| 24-hour accident recovery: | 0800 032 9083 |
| Windscreen repair: | 0800 032 9082 |
| Motoring legal protection: | 0845 604 3570 |
| Breakdown service: | 0800 051 1397 |
| (European emergency): | +44 141 349 0516 |
Home insurance telephone numbers:
| Quotes and sales: | 0800 085 6910 |
| Payment queries: | 0845 604 4206 |
| 24 hour claims helpline: | 0845 604 4215 |
| Renewal hotline: | 0845 604 4208 |
| Customer service: | 0845 604 4206 |
| Legal advice: | 0845 604 4225 |
| Home emergency: | 0845 604 4226 |
| Pest cover: | 0845 604 4227 |
Typetalk:
If you have a hearing or speech impairment, you can contact us by Typetalk. To contact us by Typetalk, just add the prefix 18001 to the relevant telephone number given above.
Email:
If you have a question about your quote or policy, email: customer.services@sheilaswheels.com
We normally respond to emails within 3 working days.
If you no longer wish to receive marketing material from us, email: dpo@sheilaswheels.com
Please note that because of the insecure nature of emails we cannot accept any responsibility for data lost or intercepted in transit.
Customer service address:
Sheilas' Wheels,
The Equinox,
19 Cadogan Street,
Glasgow G2 6QQ
We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.
Geographic numbers
Find out why we use non-geographic numbers and how you can call us using geographic numbers.
