Contact Us

Have you looked at our FAQs to see if your question has already been answered?

All lines are open Mon - Fri 8am - 8pm and Sat 9am - 5pm. 24-hour lines are open 7 days a week.

Web telephone number:

For all web queries: 0845 604 3552

Car insurance telephone numbers:

Quotes and sales: 0800 085 6910
Payment queries: 0845 604 3550
Personal claims: 0845 604 3570
(if calling from abroad) +44 161 862 2890
Personal claims fax number
Renewal hotline:  0845 604 3553
Customer service: 0845 604 3550
24-hour accident recovery:  0800 032 9083
Windscreen repair: 0800 032 9082
Motoring legal protection: 0845 604 3570
Breakdown service: 0800 051 1397
(European emergency): +44 141 349 0516

Home insurance telephone numbers:

Quotes and sales: 0800 085 6910
Payment queries:     0845 604 4206
24 hour claims helpline:  0845 604 4215
Renewal hotline: 0845 604 4208 
Customer service: 0845 604 4206
Legal advice: 0845 604 4225
Home emergency:  0845 604 4226
Pest cover: 0845 604 4227

Typetalk:

If you have a hearing or speech impairment, you can contact us by Typetalk. To contact us by Typetalk, just add the prefix 18001 to the relevant telephone number given above.

Email:

If you have a question about your quote or policy, email: customer.services@sheilaswheels.com

We normally respond to emails within 3 working days.

If you no longer wish to receive marketing material from us, email: dpo@sheilaswheels.com

Please note that because of the insecure nature of emails we cannot accept any responsibility for data lost or intercepted in transit.

Customer service address:

Sheilas' Wheels,

The Equinox,

19 Cadogan Street,

Glasgow G2 6QQ

We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.

Geographic numbers

Find out why we use non-geographic numbers and how you can call us using geographic numbers.