Contact Us
Have you looked at our FAQs to see if your question has already been answered?
All lines are open Mon - Fri 8am - 8pm, Sat 9am - 5pm and Sun 10am - 2pm. 24-hour lines are open 7 days a week.
Web telephone number:
For all web queries: 0845 604 3552
Car insurance telephone numbers:
| Quotes and sales: | 0800 011 3311 |
| Payment queries: | 0845 604 3550 |
| Personal claims: | 0845 604 3570 |
| (if calling from abroad) | +44 161 862 2890 |
| Personal claims fax number | |
| Renewal hotline: | 0845 604 3553 |
| Customer service: | 0845 604 3550 |
| 24-hour accident recovery: | 0800 032 9083 |
| Windscreen repair: | 0800 032 9082 |
| Motoring legal protection: | 0845 604 3570 |
| Breakdown service: | 0800 051 1397 |
| (European emergency): | +44 141 349 0516 |
Home insurance telephone numbers:
| Quotes and sales: | 0800 011 3311 |
| Payment queries: | 0845 604 4206 |
| 24 hour claims helpline: | 0845 604 4215 |
| Renewal hotline: | 0845 604 4208 |
| Customer service: | 0845 604 4206 |
| Legal advice: | 0845 604 4225 |
| Home emergency: | 0845 604 4226 |
| Pest cover: | 0845 604 4227 |
Travel insurance telephone numbers:
| Quotes and sales |
Mon-Friday Sat Sun |
8am - 8pm 8am - 7pm 9am - 5pm |
0845 604 3562 |
| Payment queries |
Mon-Friday Sat Sun |
8am - 8pm 9am - 5pm Closed |
0845 604 3563 |
| Claims |
Mon-Friday Sat/Sun |
8am - 6pm Closed |
0845 604 3573 |
| Renewal hotline |
Mon-Friday Sat Sun |
8am - 8pm 9am - 5pm Closed |
0845 604 3563 |
| Customer service |
Mon-Friday Sat Sun |
8am - 8pm 9am - 5pm Closed |
0845 604 3563 |
| 24-hour legal advice | 24 hrs | +44 (0)145 525 4227 | |
| 24-hour emergency assistance | 24 hrs | +44 (0)208 763 4899 |
Typetalk:
If you have a hearing or speech impairment, you can contact us by Typetalk. To contact us by Typetalk, just add the prefix 18001 to the relevant telephone number given above.
Email:
If you have a question about your quote or policy, email: customer.services@sheilaswheels.com
We normally respond to emails within 3 working days.
If you no longer wish to receive marketing material from us, email: dpo@sheilaswheels.com
Please note that because of the unsecure nature of emails we cannot accept any responsibility for data lost or intercepted in transit.
Car and Home Insurance customer service address:
Sheilas' Wheels The Equinox 19 Cadogan Street Glasgow G2 6QQ
We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.
Travel Insurance customer service address:
Sheilas' Wheels Travel Insurance
PO BOX 500
Drake Circus
Plymouth PL1 1XB
We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.
Geographic numbers
Find out why we use non-geographic numbers and how you can call us using geographic numbers.
