Contact Us

Before you call, have you tried looking at our FAQs? Click below to ask a question...

Ask Sheilas' Wheels

Please see below the opening and closing times for our customer phone lines:

Our Call Centre lines (excluding Claims lines) are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm, Sun 10am - 2pm.
Please note our Motor claims lines are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm and are closed on Sundays.
Our Existing Home Claims lines are open: Mon - Fri 8am - 6pm, Sat 9am - 1pm and are closed on Sundays.
24-hour lines are open 7 days a week.

Please be aware that your call may be recorded and monitored.

Web telephone number:

For all web queries: 0845 604 3552

Car insurance telephone numbers:

Customer Service: 0845 604 3550
Quotes and sales: 0800 011 3311
Partner Multicar sales: 0800 917 4651
Personal claims: 0845 604 3570
(if calling from abroad) +44 161 862 2890
Claims fax number 0161 830 8084
Renewal hotline:  0845 604 3553
Payment queries: 0845 604 3550
24-hour accident recovery:  0800 032 9083
Windscreen repair: 0800 032 9082
Motoring Legal Protection: 0845 604 3570
24-hour motoring legal advice helpline: 0845 850 9596
Breakdown service: 0800 051 1397
(European emergency): +44 141 349 0516

Home insurance telephone numbers:

Customer Service Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
10am - 2pm
0845 604 4206
Quotes and sales Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
10am - 2pm
0800 011 3311
Renewal hotline Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
10am - 2pm
0845 604 4208
Payment queries Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
10am - 2pm
0845 604 4206
24-hour claims 7 days a week 24 hrs 0845 604 4215
24-hour pest cover 7 days a week 24 hrs 0845 604 4227
24-hour family legal protection 7 days a week 24 hrs 0845 604 4225
24-hour home emergency 7 days a week 24 hrs 0845 604 4226
24-hour legal advice 7 days a week 24 hrs 0845 601 7070
24-hour annual travel insurance
Medical Emergency
7 days a week 24 hrs +44 (0)208 763 4901
All other annual travel claims line Mon-Fri 8am - 6pm 0845 606 1890

Travel insurance telephone numbers:

Quotes and sales

Mon-Fri
Sat
Sun
8am - 8pm
8am - 7pm
10am - 5pm
0845 604 3562

Payment queries

Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
Closed
0845 604 3563

Claims

Mon-Fri
Sat/Sun
8am - 6pm
Closed
0845 604 3573
Renewal hotline

Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
Closed
0845 604 3563
Customer service

Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
Closed
0845 604 3563
24-hour legal advice 7 days a week 24 hrs +44 (0)145 525 4227
24-hour emergency assistance 7 days a week 24 hrs +44 (0)208 763 4899

Pet Insurance telephone numbers:

For contact numbers please visit our esure Pet Insurance 'Contact Us' page, to view the complete list of phonelines available. Please note that all lines are open Mon - Fri 8am - 8pm and Sat 9am - 5pm. 
24-hour lines are open 7 days a week.

Typetalk:

If you have a hearing or speech impairment, you can contact us by Typetalk. To contact us by Typetalk, just add the prefix 18001 to the relevant telephone number given above.

Email:

Alternatively, if you provide your name, address, date of birth and policy number (if you have one), you can email your question about your car, home, pet or travel insurance quote or policy to customer.services@sheilaswheels.com. For questions about providing proof of your no claim discount please email ncdvalidation@sheilaswheels.com.

We normally respond to emails within 3 working days.

If you no longer wish to receive marketing material from us, please email: dpo@sheilaswheels.com. Please include your name, address and date of birth when emailing us.

Please note that because of the insecure nature of emails we cannot accept any responsibility for data lost or intercepted in transit.

We're always interested in your feedback regarding our website. Please use our website feedback form if you'd like to send us information about website problems or suggestions for improvements.

PLEASE NOTE: Any quote or policy related questions will not be answered via this form. Instead, please contact our Customer Service department on the relevant phone number or email address shown above, or take a look at our FAQ's.

Car and Home Insurance customer service address:

Sheilas' Wheels The Equinox 19 Cadogan Street Glasgow G2 6QQ

We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.

Travel Insurance customer service address:

Sheilas' Wheels Travel Insurance
PO BOX 500
Drake Circus
Plymouth PL1 1XB

We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.

Geographic numbers

Find out why we use non-geographic numbers and how you can call us using geographic numbers.

Complaints Information

Here at Sheilas' Wheels we take your concerns very seriously and we see this as an opportunity to help put things right.

If you should need to contact us regarding a complaint, you can find out more on our Complaints Management page.