Contact us

Before you call...

You may want to consider if your question is in our frequently asked questions area.

The telephone numbers below will put you directly in touch with the right departments

If you have any correspondence from us it may be easier for you to use the numbers provided on that, quoting any reference listed. Please be aware that your call may be recorded and monitored for security and training purposes.

Car insurance telephone numbers
Our Call Centre lines (excluding Claims lines) are open: Mon – Fri 8am – 8pm, Sat 9am – 5pm, Sun 9am – 2pm. Please note our Claims lines are open: Mon – Fri 8am – 8pm, Sat 9am – 5pm and are closed on Sundays. 24-hour lines are open 7 days a week.
Customer Service 0345 045 2000
Quotes and sales 0345 045 2000
Multicar sales 0800 917 4651
Claims 0345 604 3570
(if calling from abroad) +44 141 847 0044
Claims fax number 0161 830 8084
Renewal hotline 0345 604 3553
Payment queries 0345 045 2000
24-hour accident recovery 0800 032 9083
24-hour windscreen repair helpline 0800 032 9083
Motoring Legal Protection 0345 603 7872
24-hour motoring legal advice helpline 0345 850 9596
24-hour breakdown assistance 0800 051 1397
(European emergency) +44 141 349 0516
Home insurance telephone numbers
Customer Service Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
9am – 2pm
0345 045 9000
Quotes and sales Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
9am – 2pm
0345 045 9000
Renewal hotline Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
9am – 2pm
0345 604 4208
Payment queries Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
9am – 2pm
0345 045 9000
24-hour claims 7 days a week 24 hrs 0345 604 4215
24-hour pest cover 7 days a week 24 hrs 0345 604 4227
24-hour family legal protection 7 days a week 24 hrs 0345 604 4225
24-hour home emergency 7 days a week 24 hrs 0345 604 4226
24-hour legal advice 7 days a week 24 hrs 0345 604 4225
24-hour annual travel insurance
Medical Emergency
7 days a week 24 hrs +44 (0)208 763 4902
All other annual travel claims line Mon – Fri 8am – 6pm 0345 606 1890
Travel insurance telephone numbers
Quotes and sales Mon – Fri
Sat
Sun
8am – 8pm
8am – 7pm
10am – 5pm
0345 604 3562
Payment queries Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
Closed
0345 604 3562
Claims Mon – Fri
Sat
Sun
8am – 6pm
Closed
Closed
0345 604 3573
Renewal hotline Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
Closed
0345 604 3563
Customer Service Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
Closed
0345 604 3563
24-hour legal advice 7 days a week 24 hrs +44 145 525 4227
24-hour emergency assistance 7 days a week 24 hrs +44 208 763 4899
Email

Customer Services
If you provide your name, address, date of birth and policy number (if you have one), you can email your question about your car, home, pet or travel insurance quote or policy to customer.services@sheilaswheels.com.

Proof of No Claim Discount
We now accept Proof of No Claim Discount by email. If you'd like to send us your Proof of No Claim Discount, please email ncdvalidation@esure.com, providing your name, address, date of birth and policy number.

Car Insurance Claims
If you’ve registered a Car Insurance claim with us, your dedicated claims team will give you the correct email address to get in touch with them. If you don’t have this you can email motorclaims@sheilaswheels.com. Please include your claim reference or policy number so we can pass your email to the right team.

Home Insurance Claims
If you've registered a Home Insurance claim with us, you can get in touch by sending an email to homeclaims@sheilaswheels.com. Please include your claim reference or policy number so we can pass your email to the right team.

Unsubscribe from Marketing emails
If you no longer wish to receive marketing material from us, please email:dpo@sheilaswheels.com. Please include your name, address and date of birth when emailing us.

Website Feedback
We're always interested in your feedback regarding our website. Please use our website feedback form if you'd like to send us information about website problems or suggestions for improvements. PLEASE NOTE: Any quote or policy related questions will not be answered via this form. Instead, please contact our Customer Service department on the relevant phone number or email address shown above, or take a look at our FAQ's.

Please note that we cannot accept any responsibility for data lost or intercepted in transit.

Car and Home Insurance customer service address:

Sheilas' Wheels The Equinox 19 Cadogan Street Glasgow G2 6QQ

We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.

Travel Insurance customer service address:

Sheilas' Wheels Travel Insurance
Drake Circus
Plymouth
PL1 1QH

We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.

Complaints Information

Here at Sheilas' Wheels we take your concerns very seriously and we see this as an opportunity to help put things right.

If you should need to contact us regarding a complaint, you can find out more on our Complaints Management page