Making a car claim

We hope that you'll have many years of safe driving with Sheilas' Wheels, but if you're unfortunate enough to be involved in an accident, or are the victim of a fire or theft, you can rest assured that we make car insurance claims as simple as possible for you. Once you've notified us of the incident, we'll manage all aspects of your claim.

Valid claims are often approved in minutes and you can confidently leave everything to us - we'll arrange the recovery of your car and rapid repair at one of our recommended repairers, and even give it a clean before returning it to you.

How to report car insurance claims

As soon as possible after the incident you should report it to us by calling our claims helpline, even if you don't want to make a claim. This will allow us to protect your, and our, interests at an early stage. In most cases, we'll simply take all the details over the phone and you won't need to fill in a claim form. If you're involved in an accident outside the claims helpline opening hours (Mon-Fri 8am-8pm, Sat 9am-5pm), and your car isn't driveable, then please call our 24-hour accident recovery line who'll arrange recovery of your car. If you would like some more information about making a claim on your car insurance, click to go to our car insurance claims FAQs page.

Your no claim discount

With up to 75% no claim discount, it’s only natural you want to protect it. If the accident is not your fault, your no claim discount will not be affected. You may be able to protect your no claim discount with a small additional premium, which means you will not lose it, even if the accident is unfortunately down to you (as long as you only make one claim in a year or two in three years).

Telephone numbers

For claims correspondence: