Complaints management
At esure Insurance Limited we want all of our customers to have a good experience when using our service. We know how traumatic a motor or home claim can be so we do all we can to make the journey as smooth as possible for you.
We recognise that despite our best efforts there are times when things do go wrong. In these cases we are committed to offering you a fair and timely review of your complaint, with a view to getting things back on track for you.
The table below provides some information on the complaint volumes esure Insurance Limited has received in the period, 1 January 2012 to 30 June 2012.
Complaints received by the esure Group are managed by esure Insurance Limited and relate to esure, Sheilas' Wheels, First Alternative, esure broker, Sheilas' Wheels broker, Halifax Car Insurance and Sainsbury's car insurance.
| Number of complaints opened | Number of complaints closed | Complaints closed within 8 weeks | Percentage of complaints where we agreed with you | Number of complaints as a percentage of our customer base | |
| General Insurance | 4,060 | 4,074 | 97% | 45% | 0.23% |
